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  • Best Practices for Secure Texting in Healthcare

    As healthcare providers and vendors seek information about how to safeguard personal health information (PHI), texting is one area that without question carries a great deal of risk. It's convenient, but unsecured texting of PHI opens healthcare...

  • ITSM practices for digital business

    There's nothing new about a company's internal and external customers expecting faster and less costly IT service delivery, says SearchCIO columnist and former CIO Harvey Koeppel. Neither is it extraordinary that IT organizatinos must move many...

  • Best practices for remote data backups

    With such a large amount of data accessed remotely, whether through remote or branch offices or on mobile devices, a solid...

  • Implementing modern practices in an ABAP development shop

    In my last piece, I outlined one of the ways the out-of-date tooling in the ABAP development environment reduces development velocity and can cause management headaches. I specifically focused on the

  • AWS security best practices start with IT teams

    Security concerns are still a main reason why enterprises avoid public cloud services. And many cloud service providers have taken steps to alleviate it as a weakness of the public cloud. Only a small percentage of the cloud security incidents...

  • Instant VM recovery best practices

    Instant VM recovery, also called recovery-in-place, allows a backup snapshot of a virtual machine (VM) to run temporarily on secondary storage...

  • Data center operations best practices checklist

    Stability, agility and efficiency reign as the top data center IT infrastructure goals. Stable data center operations mean less time "putting out fires" and more time implementing new platforms or optimizing existing ones.

    Data center...

  • Best practices and techniques for VMware templates

    VMware templates have been saving administrators precious time during the deployment of new applications and virtual machines for several years now.

    Essentially, a template is a master copy of a virtual machine (VM) -- preferably, one that...

  • Data storytelling, lauded for its potential, lags in practice

    As organizations increasingly use business intelligence and analytics tools to drive more effective decision making, IT teams are faced with the challenge of explaining their findings in ways business executives can easily understand. That has...

  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

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