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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Jumpstart your cloud practice

    By now, every solution provider has heard of the business opportunities for cloud, whether it’s from industry experts in the media, business peers or IT customers. However, many solution providers struggle to build a solid cloud-based line of...

  • Commonly missed VMware best practices

    Over the past few years, I have worked with a number of customers to inspect the health of their VMware environment. This work involves checking for errors, performance, misconfigurations and items that do not follow VMware best practices. Just...

  • Best practices for financial planning and analysis

    This year the Business Performance Innovation (BPI) Network set out to learn what finance executives are doing to help business units with financial planning and analysis. Its report,

  • Digital governments meet in London to commit to best practices

    Digital governments from across the world are meeting in London today as part of the inaugural D5 summit.

    The two-day D5 summit brings together the...

  • Sony hack exposes poor security practices

    Sony Pictures Entertainment remains tight-lipped about the recent cyber attack that ransacked corporate data and shut down key systems, fuelling a storm of speculation.

    At this point it is more useful to focus on what can be learned from...

  • Experts flunk out on secure coding practices

    When it comes to secure coding practices, software pros and the businesses they serve fall woefully short.

    That's a big problem in a business climate where security breaches at companies like Target,...

  • Building a big data practice

    For IT solution providers, there's big money in big data. That's because data volumes are growing at staggering rates, and SMBs are discovering use cases for big data. Perhaps even better for the channel, many SMBs don't have the skills needed to...

  • Best practices for AWS disaster recovery

    Dan Sullivan reviews best practices for AWS disaster recovery to help users identify and plan for unexpected problems related to a disaster.

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