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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Jumpstart your cloud practice

    By now, every solution provider has heard of the business opportunities for cloud, whether it’s from industry experts in the media, business peers or IT customers. However, many solution providers struggle to build a solid cloud-based line of...

  • Experts flunk out on secure coding practices

    When it comes to secure coding practices, software pros and the businesses they serve fall woefully short.

    That's a big problem in a business climate where security breaches at companies like Target,...

  • Best practices for financial planning and analysis

    This year the Business Performance Innovation (BPI) Network set out to learn what finance executives are doing to help business units with financial planning and analysis. Its report,

  • Building a big data practice

    For IT solution providers, there's big money in big data. That's because data volumes are growing at staggering rates, and SMBs are discovering use cases for big data. Perhaps even better for the channel, many SMBs don't have the skills needed to...

  • Best practices for AWS disaster recovery

    Dan Sullivan reviews best practices for AWS disaster recovery to help users identify and plan for unexpected problems related to a disaster.

  • Practical Data Migration: PDMv2

    In this chapter from the second edition of his book, Morris outlines PDMv2 and show how it overcomes common data migration problems by using a set of integrated modules that cover the whole scope of a data migration from project start-up to legacy...

  • CISSP quiz: Cryptography CISSP certification practice test

    Test your knowledge of the CISSP exam's Cryptography Domain by taking this practice quiz, which covers topics including public and private keys, encryption algorithms, digital certificates and more.

  • Best practices for mobile healthcare security

    The flexibility in care workflows, improved productivity for practitioners, and timely access to data are encouraging many providers to continue to give patients mobile access to their health records. On the flipside, opening mobile access poses...

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