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  • What are some network recovery best practices?

    With wide area network (WAN) or LAN disaster recovery, certain criteria must be identified and satisfied before choosing an approach.


  • What are the best practices for VMware vMSC deployment?

    The main focus with VMware's vSphere Metro Storage Cluster (vMSC) is on network connectivity. Geographic distances should remain short to minimize round-trip network latency, and network bandwidth between sites should be sufficient to ensure...

  • Email security best practices sanction self-assessments

    Exchange security, vulnerability assessments and penetration testing don't require multiple, independent experts. Technologically savvy individuals with the gumption to take on an organization's Exchange-related risks can start with a...

  • Embrace these cloud service-level agreement best practices

    There's something comforting about the concept of a cloud service-level agreement. There it is in black and white: a cloud provider's promise to keep your applications up and running -- almost all the time.

    But while a cloud

  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Call routing practices focused on customer journey

    Customer service departments have historically been places where customers can reach out to an organization with questions about products and services. But, given the staffing, technology and other infrastructure costs required to operate a...

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Late-stage best practices for implementing ICD-10

    The Oct. 1 deadline for implementing ICD-10 is almost here.

    Most sizeable healthcare providers have done most of the preparation they need to be ready,...

  • Buying software? Budgeting best practices come first

    To ensure a smart choice, an expert explains the five pillars of budgeting best practices that your company should consider before evaluating budgeting automation software.

  • Industry best practice sales advice available to channel

    IT Trade association CompTIA has released the new sales...

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