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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Implementing AWS security best practices

    Amazon Web Services has continued to improve its cloud security features, but that doesn't mean enterprises are void of responsibility. No matter the level of AWS security, each enterprise still has to do its share, and that can involve some...

  • Best practices for implementing BRM

    Business rule management (BRM) technologies, often characterized as decision management (DM), can play a valuable role in bringing business agility to the enterprise....

  • Desktop management tools and best practices

    The five key processes of inventory management, monitoring, software deployment, patching and security management may be implemented in different ways. Small organizations have different needs than large enterprises, and the range of desktop...

  • Five quick data center best practices

    Some controversial topics leave data center managers with lingering questions, but DCIM and power and cooling queries were met with best practice tips at AFCOM.

  • Continuous integration: Agile best practices

    The path to continuous delivery starts with a focus on Agile development and perfecting your continuous integration practices.

  • Best practices for BPaaS adoption

    As organizations begin to consider implementing a business process as a service (BPaaS) capability, it is important to consider that these are frequently built on top of other cloud IaaS and PaaS capabilities.

  • Best practices for effective server virtualization

    The advantages of virtualizing server workloads may be firmly established, but proper planning, provisioning and performance monitoring remain critical to effective server virtualization management. This three-part guide provides expert guidance on...

  • Data center design best practices from a pro

    Data center design has to be flexible -- but not too flexible -- enough to change with the rapid pace of technology, be efficient and reliable -- three best practices many companies leave to the professionals to achieve.

    Robert...

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