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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Don't wait for EU regulation to practice good data ethics

    Data is an increasingly valuable good. That is why organisations are so eager to collect as much of it as possible. And that is also why consumers and governments are increasingly concerned about what organisations will do with their...

  • Ten virtualization best practices not to be trusted

    Best practices are supposed to stop admins from making major missteps, but these 10 oft-repeated tidbits are just bad advice.

  • Implementing AWS security best practices

    Amazon Web Services has continued to improve its cloud security features, but that doesn't mean enterprises are void of responsibility. No matter the level of AWS security, each enterprise still has to do its share, and that can involve some...

  • Government sets out code of practice for driverless car tests

    Business secretary Sajid Javid sets out plan to put the UK at the forefront of driverless vehicles, establishing a £20m fund and a code of practice for testing

  • Best practices for implementing BRM

    Business rule management (BRM) technologies, often characterized as decision management (DM), can play a valuable role in bringing business agility to the enterprise....

  • Desktop management tools and best practices

    The five key processes of inventory management, monitoring, software deployment, patching and security management may be implemented in different ways. Small organizations have different needs than large enterprises, and the range of desktop...

  • Continuous integration: Agile best practices

    The path to continuous delivery starts with a focus on Agile development and perfecting your continuous integration practices.

  • Five quick data center best practices

    Some controversial topics leave data center managers with lingering questions, but DCIM and power and cooling queries were met with best practice tips at AFCOM.

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