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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • GMP (good manufacturing practice)

    A good manufacturing practice (GMP) is one that conforms to the guidelines set by the regulatory agencies that control authorization and licensing for the production and sale of food, beverages and active pharmaceutical products.

  • Controversial hot aisle containment practices

    If your data center relies on hot aisle containment for efficient cooling, there are practices and laws designed to protect the staff in the data center. Some are proving controversial.

    Hot and cold aisles aren't facility designs...

  • Consolidation is key: IT management best practices

    How do you swap a jumble of different IT methods for a centralized computing approach? IT management best practices move you to consolidate.

  • Controversial data center building and operation practices

    There are many new and exciting data center building design, configuration and operation choices, but many of them involve trade-offs.

    These newer standards and best practices have adherents and detractors, and potential detrimental...

  • Five business intelligence system best practices for manufacturing cos

    No manufacturer can ignore business intelligence systems today. Follow these best business practices; let your manufacturing intelligence deliver results.

  • Software application testing best practices

    What do you think are the most important steps to take during the software application testing period of a new business system?

    One of the most important steps is planning. This is what separates the formal testing phase from...

  • Talent management software revives stale HR practices

    Is it time to scrap the annual employee performance review? After all, the results it produces don’t seem to be those that many business leaders would welcome, among them resentment, annoyance and stress.

    In a survey of 2,500 employees,...

  • IBM users reveal five data governance best practices to remember

    Organizations launching an enterprise-wide data governance initiative must prepare for setbacks and be willing to employ a mashup of different techniques to succeed, according to IBM customers Nationwide Mutual Insurance Company and Cardinal...

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