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  • Why customer service automation goes awry

    Customer service automation is increasingly becoming non-negotiable for companies today. Without it, contact centers would be overwhelmed with calls, emails and social media posts, with no way to filter and sort them so they get answered quickly....

  • Best practices for implementing BRM

    Business rule management (BRM) technologies, often characterized as decision management (DM), can play a valuable role in bringing business agility to the enterprise....

  • Government of Maharashtra to clean up electoral data

    The government of Maharashtra is cleaning up voter lists using IT tools, to minimize duplications in voter ID cards and correct errors.

    Face-recognition algorithm and geographic information system (GIS) technology are examples of the...

  • Continuous integration: Agile best practices

    The path to continuous delivery starts with a focus on Agile development and perfecting your continuous integration practices.

  • Best practices for BPaaS adoption

    As organizations begin to consider implementing a business process as a service (BPaaS) capability, it is important to consider that these are frequently built on top of other cloud IaaS and PaaS capabilities.

  • Best practices for effective server virtualization

    The advantages of virtualizing server workloads may be firmly established, but proper planning, provisioning and performance monitoring remain critical to effective server virtualization management. This three-part guide provides expert guidance on...

  • BYOD best practices call for mobility governance team

    In part two of this webcast series, enterprise mobility expert Bryan Barringer discusses BYOD best practices to confront the challenges that accompany mobility.

  • Meeting the demands of mobility with DevOps best practices

    DevOps is a disruptive trend in enterprise IT, particularly in the data center. As enterprise mobility grows, more businesses are turning to DevOps for help improving app dev and management.

    By bringing together developers and operations...

  • Jumpstart your cloud practice

    By now, every solution provider has heard of the business opportunities for cloud, whether it’s from industry experts in the media, business peers or IT customers. However, many solution providers struggle to build a solid cloud-based line of...

  • Best practices to prepare for your MCSE: Messaging exam

    The modern Microsoft Certified Systems Engineer exams are tough, but they're achievable and well respected in the IT marketplace. Those who take the time to learn the skills required stand out from the crowd when on the job. The MCSE: Messaging...

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