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• CIO

  • HyperCITY’s retail store management system: Profit with promotions

    HyperCITY services a million customers selling them about 40,000 products. Know how one of India’s largest hypermarket chains accomplishes this.

  • Four CRM implementation best practices

    Ready to invest in CRM? Follow these best practices to ensure your implementation delivers results.

  • CIO reveals keys to getting noticed by executive leadership

    Our IT Leadership Awards judge notices several things our award winners have in common, and reveals the keys to getting noticed -- and getting ahead.

• Data Center

  • Facebook Open Compute Project a role model for data centers

    Data center experts say most enterprises can’t imitate Facebook’s Open Compute Project, but they could reap the benefits over time.

  • Promoting green initiatives with VMware software

    Green initiatives aren’t just for data centers. Reducing electricity use and preventing e-waste at home can be as simple as using free VMware software to virtualize desktops.

  • Windows Azure Guide part 2: Scaling hosted applications

    Scaling hosted applications on the Windows Azure cloud enables adjustment of virtual machine counts. Our Windows Azure guide’s second part shows you how.

• Information Security

  • Information security budgets: Five steps to obtain management buy-in

    Getting management to approve security budgets is difficult. Here are guidelines to help you prepare and present information security budgets effectively.

  • Maltego tutorial - Part 1: Information gathering

    Maltego is a powerful OSINT information gathering tool. Our Maltego tutorial teaches you how to use Maltego for personal reconnaissance of a target.

  • POS terminal security: Best practices for point of sale environments

    Securing point of sale (POS) environments can be tricky. Shobitha Hariharan and Nitin Bhatnagar share comprehensive POS terminal security best practices.

• Data Management

  • People, process issues offer path to improve data quality on the cheap

    An emphasis on educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, according to analysts.

  • As data demands speed up, information management tools pave road ahead

    New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.

  • Bank of America IT exec: EIM drivers key to shaping project plans

    Enterprise information management programs should be molded around clear business objectives, says a senior information architect at Bank of America.

• Business Analytics

  • To glean value from 'big data' projects, it may take more than Hadoop

    Organizations will have to push beyond storage requirements and basic business intelligence tools to exploit big data, according to a Gartner analyst.

  • On the go the way to go? Answer lies with building mobile BI business case

    According to a recent Gartner survey, mobile technology is the second most important priority for CIOs in 2012, but building the business case is easier said than done.

  • Basic vs. complex: Companies walk the line on analytics best practices

    Businesses looking to build effective business intelligence and analytics programs have to toe the line between focusing on the basics and using new technology to build more complex BI systems.

• CRM

  • Chatter growing louder, more call centers see value of social media

    Attendees at the ACCE call center expo say they’re ready to engage customers through social media.

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

    Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers.

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